Who we are

Our website address is: https://foundations-training.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your e-mail address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We use Contact Form 7 as a preferred method of communication from you to us via our website. Information we collect from the contact form is your first name and surname, we also collect your email address, telephone number, subject line and your message.

An additional acceptance checkbox has been added to comply with the GDPR regulations. By checking this box you will be providing us with your permission to use the information you send us to communicate with you via email or telephone for the purpose of doing business with us or making an inquiry into our products or services.

Your personal information sent through the contact form may only be seen by official company staff or its web agency. Your data is sent through a secure HTTPS and will be stored on our database for a maximum of 3 days. Our data centres are with Claims Consortium Group based in the UK. Your data will never be shared with third-party entities.

Cookies

If you leave a comment on our site you may opt in to saving your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day. Use of cookies by Foundations Training Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use 3 groups of cookies: Google Analytics cookies, Woocommerce cookies and Google maps cookies. Google Analytics Cookies The 4 Google Analytics cookies provide us with data about visitor usage patterns on our site. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily. The visitor remains anonymous. Woocommerce Cookies The 2 Woocommerce cookies allow the online shop to function correctly. Google Maps Cookies The embedded Google Map on our site sets 3 cookies known as NID, PREF and khcookie. These cookies allow Google Maps to remember which browser you are using and what preferences you have set when you view maps. The table below explains the cookies we use and why.

Google Analytics
_utma _utmb _utmc _utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Expires after 2 years, 30mins, when you close your browser, 6months respectively
WooCommerce
woocommerce_items_in_cart, PHPSESSID_
These cookies are used by the online shop to allow it to function correctly.
Expires when you close your browser
Google Maps
nid pref khcookie
These cookies allow Google Maps to remember which browser you are using and what preferences you have set when you view maps.
Expires 6 months, 2 years, when you close your browser, respectively

For more information about cookies, please see www.allaboutcookies.org/

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We do not share your personal data with any third parties.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

We will store your contact information including, name, address, telephone number, services required and used as well as comments you have made through our contact form(s).

Additional information

How we protect your data

We do our best to keep your Personal Data safe.  We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks. We have also installed additional security to our servers and our website..

What data breach procedures we have in place

Even though we try our best we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur. If you have an account with us, note that you must keep your username and password secret.

What third parties we receive data from

We receive data from Google Analytics to better understand our customers, we look for geo-location, pages most visited, how long a visitor stays on a page or product. We do this so we can provide better services for our customers/visitors.

What automated decision making and/or profiling we do with user data

We do not use any automated decision making and or profiling with data we collect.

Industry regulatory disclosure requirements

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

Products you’ve viewed: we may use this to, for example, show you products you’ve recently viewed.

Location, IP address and browser type: we’ll use this for purposes like estimating taxes and delivery.

Business address: we’ll ask you to enter this so we can, for instance, estimate travel tome to your location.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order

Respond to your requests, including refunds and complaints

Process payments and prevent fraud

Set up your account for our store

Comply with any legal obligations we have, such as calculating taxes

Improve our store offerings

Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

 

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Website Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

 

What we share with others

We may share information with third parties who help us provide our orders and store services to you; We may provide Accrediting Bodies such as ILM with your contact information for the purpose of registration of courses you have completed so that they may send you your accredited ID card and/or certificate.  

Payments

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. We also collect payment by cash. This is fully PCI compliant.

Please see the Stripe Privacy Policy for more details.

We may also collect payments by direct payment to our account from yours on request. In this situation we would provide you with our account information and once paid we will see your chosen payment reference and name on our statements.