Who we are
Our website address is: https://foundations-training.com.
What personal data we collect and why we collect it
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We use Contact Form 7 as a preferred method of communication from you to us via our website. Information we collect from the contact form is your first name and surname, we also collect your email address, telephone number, subject line and your message.
An additional acceptance checkbox has been added to comply with the GDPR regulations. By checking this box you will be providing us with your permission to use the information you send us to communicate with you via email or telephone for the purpose of doing business with us or making an inquiry into our products or services.
Your personal information sent through the contact form may only be seen by official company staff or its web agency. Your data is sent through a secure HTTPS and will be stored on our database for a maximum of 3 days. Our data centres are with Claims Consortium Group based in the UK. Your data will never be shared with third-party entities.
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Who we share your data with
We do not share your personal data with any third parties.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
We will store your contact information including, name, address, telephone number, services required and used as well as comments you have made through our contact form(s).
How we protect your data
We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks. We have also installed additional security to our servers and our website..
What data breach procedures we have in place
Even though we try our best we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur. If you have an account with us, note that you must keep your username and password secret.
What third parties we receive data from
We receive data from Google Analytics to better understand our customers, we look for geo-location, pages most visited, how long a visitor stays on a page or product. We do this so we can provide better services for our customers/visitors.
What automated decision making and/or profiling we do with user data
We do not use any automated decision making and or profiling with data we collect.
Industry regulatory disclosure requirements
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
Products you’ve viewed: we may use this to, for example, show you products you’ve recently viewed.
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and delivery.
Business address: we’ll ask you to enter this so we can, for instance, estimate travel tome to your location.
When you purchase from us, we’ll ask you to provide information including your name, billing address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Website Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
What we share with others
We may share information with third parties who help us provide our orders and store services to you; We may provide Accrediting Bodies such as ILM with your contact information for the purpose of registration of courses you have completed so that they may send you your accredited ID card and/or certificate.
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. We also collect payment by cash. This is fully PCI compliant.
We may also collect payments by direct payment to our account from yours on request. In this situation we would provide you with our account information and once paid we will see your chosen payment reference and name on our statements.