Foundations was created by a team of leading HR and Learning & Development professionals from within the leading insurance industry business, Claims Consortium Group.

The Group’s rapid growth to a multi-million pound turnover and 270+ staff led to huge demands on its ‘people’ resources – and in response we developed a wide range of innovative initiatives and training programmes for staff and management that have been recognised through numerous award wins.  Our training was so successful that we created Foundations, a training business that shares the principles, philosophy and effectiveness of these programmes with other businesses. We know that our training works, because we are the case study for success.

Why choose Foundations?

Foundations provides training to businesses that is designed to engage people in your objectives, enable them to grow in their roles, and empower them to become better leaders.

We will help you enhance core leadership skills, develop people management strategies and meet regulatory requirements through innovative and engaging training. We promote empowerment, engagement and develop commitment to help people contribute more effectively towards your business goals through effective customer led service solutions and strategies. We are passionate that the customer, whether they are internal or external customers, is at the heart of everything we do.

If you get the foundations right, the result is happy staff, happy customers, better performance and a thriving business.

What you get from Foundations

We love what we do

We actually do! We love the training courses we offer and our great training facilities, and we have a team of trainers passionate about what they do.

Any sector

Our history is within the insurance market but Foundations works with any industry – insurance and otherwise.

A personal approach

Each business has different needs. We’re adept at tailoring our training to your needs, whatever sector you’re in, so you can get the most from your training.

You come to us or we come to you

Come and train in our bright, modern training centre in Taunton, Somerset, or contact us to discuss our training options at your location(s). We can come to you wherever you are!

Highly-trained trainers

As well as being highly experienced trainers and coaches, all our trainers have key roles within the People & Culture team of Claims Consortium Group. As part of the learning and development team of a leading business we take our own training very seriously and as such we regularly attend training sessions ourselves to ensure we remain at the top of our game. We’re a friendly team with loads of knowledge not just as trainers but as people actively working within the Learning & Development team of a leading business

Good value

We want you to be happy with the training you have from Foundations and we’ll work hard to ensure you get the best value from your investment.


As part of Claims Consortium Group we have over 20 years’ experience in delivering award-winning people management and skills training solutions.

Our training facilities

We host our training in our bright, modern training rooms in the centre of Taunton, Somerset.

We have excellent transport links, being close to the M5 and just a short distance from Taunton train station. See our Contact us page for our exact location and parking information.

If you prefer we can come to you to train. Contact us today to discuss.

A little more about Claims Consortium Group

Claims Consortium Group is a market leading property insurance claims handling business which works with major insurers throughout the country. They’ve continually bucked the trend around people management – choosing to truly look after their people, to invest in them personally and professionally and to strongly work with the philosophy that as leaders we are there to coach and nurture, not to micro manage. This approach has earned them The Sunday Times 100 Best Companies to Work For, Investors in People Gold and a Queen’s Award for Enterprise.